Customer Feedback

If you would like to comment about the service or items you have received from PuddyPooch please feel free to do soWe would love to hear how your experience of shopping with the PuddyPooch Pet Boutique went and will always listen to our customers to enable us to improve our service to you or simply to maintain the great service we already provide.

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  1. Mr. Men waste bag holder and bags received today. Excellent service, packaged well and a nice touch to find unexpected dog treats. Would highly recommend and will definitely be using again.

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  2. I have tried lots of dog sprays/perfumes for my Lhasa Apso but none are as good as the designer dog perfumes from Puddy Pooch. These designer perfumes really do smell like the real thing and they last a really long time. We have had lots of comments from family and friends on how are pooch always smells so nice. Amanda's service is fantastic, great communication and delivery. I would not go anywhere else for my doggie perfumes. Going to try lots of other products also. Great website

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  3. I have used PuddyPooch Pet Boutique a couple of times now, on all occasions I have received excellent customer service. Amanda helped with sizing, shipping and advice on the products. I would highly recommend this company!
    The team at PuddyPooch went out of their way to ensure my delivery overseas reached me and were very accommodating to delivering to a BFPO address!
    The products themselves are fabulous! Bella loves the Antlers, they are her favourite chew toy... most companies only sell the huge ones but PuddyPooch sell the smaller sizes which are just right for smaller dogs! They have helped relive some of the teething issues.
    Bella has a rain mac which is just gorgeous! Bella is a cross dachshund so sizing was tricky but with Amanda's help we got there in the end. I love the little raincoat, its a yellow Fisherman's type mac with white polka dots!
    We have the Puppia Orange Spring Garden Harness and matching lead, everyone comments on how beautiful it is! I love the extra length in the lead compared to most other leads we have tried. The harness is lovely and soft and fits really well! My children now take Bella out on their skateboards and she can run along side them without getting too close.
    I found the Universal Dog Seatbelt Restraint a great buy! You can clip it on to your normal harness or lead, so no messing when getting out the car, very quick and easy!
    We love the oatmeal soap, Bella was suffering from itchy skin before we tried this but this soap seems to be working wonders.
    We also purchased the Beige Trolley Or Backpack Dog Carrier, Bella has taken to this really well! She now sits in there wonderfully when we go out to restaurants with no fuss! very easy to carry and wheel, very stylish and well made.
    All round great company, fabulous products and amazing customer service! I am sure I will be ordering again very soon! I'm hoping for a super cute christmas outfit!
    Thank you :)

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  4. Thank you for such an amazing product !! i ordered a personalized dog food Matt with a picture of my dog, WOW i am blown away by the quality and product, i have liaised with a lady called Amanda through out my order and she is truly fantastic, a gem to the company.
    Thanks you again
    Kim x

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  5. I would just like to say a big thank you I only ordered the puppy lollypops and received such great service I will certainly be buying my little lady all her gifts and treats from Puddy Pooch.

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  6. i ordered the vanilla flavoured chew bone, a pink gloss lead and my puppys first paw print, recieved the toy first and messaged about my remaning items, i had such a good responce and would highly recommend, she was so helpful and appologetic for the wait, even though it was only and extra 2 days wait! i will definatly be using puddypooch again and highly recommend!!! amazing service and a lovely lady, thank you Amanda!!!

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  7. Thank you so much PuddyPooch. I ordered the doggy coat with the umbrella style hood in small for my chihuahua and we are both over the moon with it,i will post a pic soon. The service i have received is 1st class and i will recommend this site to my friends thats for sure and i will deffo be buying from here again, once again a MASSIVE thank you :-)

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  8. re: the town & country jacket xxl. bought this for our 'large' cairn terrier and we are delighted with it. really nice quality. reversible & he looks great in it! super fast delivery. i will post a photo in due course. the company is brilliant to deal with. can only wish them every success & hope the business goes from strength to strength.

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  9. I ordered the "Disney Minnie Mouse Feeding Mat" for my Toy Poodle Poppy. The Feeding Mat is gorgeous and the customer service received was second to none. Highly recommended. Poppy also got a nice surprise treat from Puddy Pooch!

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  10. I ordered a puppy bumper, delivery was really fast and my furbaby got a little suprise treat too. Thank you.
    The puppy bumper is a life saver. I used to have to take her out in the garden with her lead on, now she has her freedom. I would defo recommend getting one of your little rascal keeps escaping. My hope is a bichon and I got a size 10/13. Perfect fit

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  11. I ordered a Staglers antler for my Cocker Spaniel who seems to chew through most toys/bones during the course of the day, I highly recommend this product for dogs that like to chew, he could not wait to get it out of the bag or even for me to remove the label!!, he has been constantly chewing on it all evening and it appears indestructible, it was also beautifully packaged with some unexpected treats inside. Thank you PuddyPooch for a great product and service.

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  12. I received a dog tag its lovely really chuffed with it and fab quick service x

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  13. Excellent customer service and extremely helpful. Its the first time I have purchased from puddy pooch and I have been very impressed with the service. I will definitely be purchasing from yourself again in the future.

    Thanks again

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  14. I ordered a Katkabin on the 07/11, unfortunately you were out of stock and was advised on the same evening that this was the case and that you were expecting the Katkabins W/C 24/11. Amanda and I arranged that as soon as you had them back in stock you would dispatch my order.
    Imagine my surprise when I received my order today (24/11)
    The service I have received has been second to none and would definitely recommend your company to friends and family. Thank you so much for sending my order out so quickly and fuss free!!

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  15. Placed my first ever order with puddypooch yesterday for the ifetch. Was astounded that it arrived today. Unbelievable service. Only problem now is that I have to try and not open it before Christmas!! I know my dog is going to love it. Will 100% be using this site again and recommending it to friends and family. Thank you so much.

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  16. Just received my pup's rawhide advent tree and I'm so impressed! Thanks so much for a super fast delivery and the extra treats- Jay loves them, was a really nice personal touch! Will definitely be ordering from here again, thank you!

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  17. Just received my second order and I am very impressed with the customer service and the speed of delivery and the personal touches.

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  18. Exceptional customer service. I ordered the medium size Pawz dog boots for our petite cocker, but they were too big. I emailed for advice, Amanda phoned me to discuss sizing and posted me a smaller size immediately by first class post so I would receive the boots in time for our holiday. Thank you so much.

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  19. Thank you!! My first Puddypooch order arrived today - so quick and beautifully packaged and I'm just loving all the paws!! thank you for the extra treats - she loves them - will definitely recommend to my friends and family and I will order again :-)

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  20. I received my first order from Puddy Pooch this morning. It arrived beautifully packaged and with a little something extra for my dog. It makes internet shopping a real treat. Customer care service and delivery were fantastic. Thank you very much.

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  21. My girls bandanas arrived today they look great have already had people ask where they can get them Megan Bonnie and Molly thank you for the treats xx

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  22. I received my Puppy Bumper today, it was wrapped so beautifully it was a shame to open it! My dogs especially liked the little treats that were sent through with it!

    I spent hours searching the internet for a solution to my dog escaping through our fence panels until I found Puddy Pooch!

    I would like to say a huge thankyou to Puddy Pooch for solving my problem and I would definitely recommend them to anyone!

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  23. Got my order today and it was wrapped so nicely that I almost didn't want to open it! The bandanas are lovely and thank you for the treats too that was a lovely surprise. My shopping experience was 100%, thank you.

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  24. I wanted to buy a special bed for my cat called spider, I spent roughly an hour searching the internet for a chaise longue and was disappointed with search results. I then came across PuddyPooch; what a wonderful company to deal with. I have just received my sleigh bed in leopard print and the quality of the product is exceptional, also Amanda who dealt with my order has superb customer skills. I would highly recommend PuddyPooch.

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  25. I ordered the brown leather dog coat for my little boy and some toys. My order arrived really quickly and packaged beautifully with tissue paper and ribbon with paws on. The free treats didn't touch the sides. Thank you so much for such a great shopping experience, we'll be back for sure x x

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  26. I would just like to say a huge thank you for my ladybug bed. My new puppy coco loves it.. It's quite possibly the cutest thing I have ever bought. To top it all off I received excellent customer service from Amanda! Will definitely be buying more treats for my little lady from here! Xx

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  27. I just wanted to say Thank You for the Superman bandana I bought last week. It arrive so so quickly and It was wrapped so beautifully! The little 'extras' went down well too!! Fantastic service!

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  28. I bought a puppy bumper from Puddy Pooch its a great product and it works great it keeps our puppy from escaping through the metal railings,I would highly recommend this product to any one with a pup.Great fast delivery as well a very pleasant shopping experience with this trader I will use again.fast delivery.Thanks Puddy Pooch.

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  29. Thank you so much for sending out Flossie's new collar and lead so promptly and for the little extra gift inside ;o) The collar and lead are great quality and it's nice to support a local business X

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  30. I stumbled upon this site through Twitter and was very surprised to find a shop that has "different" things. I was bored of the same old things in the stores. Well this site will change that for me! I will be looking regularly and will shop here again!

    I would advise PuddyPooch to any of my family and friends. The site is easy to use, the owner very friendly and the postage extremely fast!

    Everyone should shop here at least once, if you do you will be back!

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  31. Just wanted to say thank you much for the Supergirl bandana & the thirsty milo drinks bowl! Super speedy delivery and beautiful wrapping!!!! Saffron loved the surprise treat in the envelope too!!!! Can't wait to order again!!!!

    Leanne Simpson & Saffron the Weshi xx

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  32. Excellent service received within 18 hrs of ordering gift wrapped beautifully and with a treat for my buddy couldnt ask for more cant wait to order from you again :)
    Thank you

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  33. I have just received my lovely bag with Murphy boxer on it. I am so pleased with it, so many people have admired it, and a friend has even ordered one for herself.
    He looks so handsome wearing his red spotty bandana and me with his bag.
    Thank you for a wonderful service, fast delivery,and beautifully packed. X

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  34. I ordered a Batman bandanna and a new collar for my little globe trotter Parker who's always loosing his collars.(the bandanna will be worn indoors only :-) ) I cannot praise Amanda enough with the wonderful customer service and the lovely way the products came wrapped up with little paw print bows, it was lovely. Parker would also like to say thank you for the free cat treat, it didn't even touch the sides. I will most definitely be ordering again and have and will keep recommending puddypooch to others. =^..^= xx

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  35. If you're looking for a truly unique gift for a special occasion for your pet loving friend, you can do no better than order a bespoke jute bag from PuddyPooch Pet Boutique. They will tailor your order to match colouring etc if you supply a photograph and even put the pet's name on! The service is personal with prompt delivery. The bag comes wonderfully gift wrapped. Go on give it a go. You won't be disappointed and remember you could even treat yourself!

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  36. Hi Amanda!!! Would just like to say a big Thank you for the wonderful Super pooch bandana I ordered for my lovely Spencer! He loves wearing it and thinks he turns into SuperSpencer when he has it on !
    Your service was great, and Is nice to know how you put so much time and effort into each order!
    Thanks again, and I would definitely recommend you to a friend :)
    Xx

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  37. Hi Amanda, just received Sparky's letter tag for his collar this morning and it gorgeous. Really pleased with the service and find it makes such a difference to find a retailer that cares so much about there customers and takes the time to get in touch. I will be ordering from you again in the near future and will recommend you.
    Thanks again x

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  38. Just received my lollipop bed for my cat Matilda-and she loved it,as do I.It is so stylish and very sturdy.It will be something that I will have for a very long time to come.Thankyou puddypooch for the bed and for the great service that I have received.We will be back again!!.

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  39. I ordered the PAWZ paw protectors for my tiny chihuhua and I couldn't recommend them more they took a little getting used to but now he never leaves the house without them on!
    The service from Amanda at Puddy Pooch is great- so helpful, beautifully packaged products, she also advised me on which size of PAWZ would be best and reassured me that if they didn't fit I could return / exchange them.
    I also ordered a nano dog bed (apple) which I was so happy with, they are really well made and look great.
    I would definately recommend Puddy pooch to anyone and will certainly be buying from again!!

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  40. Hi Amanda, just would like to say that these beds are wonderful, good value for money, and my new stud boy has had his for 6 months now and they still look like new, 2 Birmans can curl up in them together too, and also they dont seem to sweat like other beds that I have had, will be ordering another one next month, thanks

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  41. Ordered my little Jacko a knitted jumper and the dog lips toy, it was very quick delivery and got it in plenty of time for Christmas.He loves the toy and the jumper is very good quality.I will be buying again from this site and recommend anyone else to.
    Thanks again Charlotte and Jacko x :)

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  42. Ordered pink lips for my dog - so cute! Arrived quickly, wrapped beautifully and an extra doggy treat too! Have recommended to all my dog owning friends - lovely doing business with you x

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  43. Ordered a pink and red dog coat on the Friday and recieved Saturday.
    Fabulous coat, both me and Cheryl dog love it. Great price and well made!
    Excellent customer service and great communications, will certainly be using in the future

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  44. I absolutley love the toys I bought for my mutts and needless to say they do too! The dog lips especially went down a treat in our house! :) The package arrive very quickly and loved how they were wrapped, such care and attention to detail, we will be back! Nicole and the eminems! :)

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  45. Just to say that the service we received from Puddy Pooch was absolutely second to none. The beautifully packaged parcel was such a pleasure to open and we will definitely be using you again :)

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  46. Just wanted to say thank you for the wonderful customer service. Ordered a Puchi cat collar and it was received the next day. The item was beautifully wrapped and presented.

    The collar I ordered was the Puchi Buttercup Belle. It is a lovely item and very luxurious. My cat looks very glam in his new collar. Would definately buy again from this seller.

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  47. Have ordered and received the yellow cat shaped nano pet bed. The cats love it and take turns curling up in it so it is a big hit with them. I love the design it's a lovely bright colour, easy to put together and very sturdy. Usually with these shaped beds they are soon squashed flat but not this one. Definitely worth the money and Amanda kept us informed all the way through the order process as I had to wait for more to be ordered in. I would happily buy from this site again.

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  48. Bought the Clown Fish Bed for my 2 cats. Bed was despatched and delivered very quickly and very pleased with the service and the boys are happy with their new bed.

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  49. Amanda was very kind, the delivery was perfect.
    The kitty charm is lovely, very good quality.
    But the Feloo Pod, I can’t say the same, on the same day it was destroyed by my cats!!! Very poor quality... And very expensive...

    Response from PuddyPooch - due to this we have ceased to sell the Feloo pod and the customer was refunded

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  50. I am delighted width my PuddyPooch beds, the quality is lovely, just hope my new stud boy will be impressed, and when he sprays on them, which I am sure he will do, that the smell will go away when I put them out into the sun, the design is also great and the service is fantastic, did'nt expect to get them so quickly, Ann Jandouglen Birmans

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  51. I ordered some dog charms for my dogs which are very well made and very quick service, would definitely order from this site again and Amanda kept me informed as to what was going on with my order so would recommend this site for animal lovers.

    Tara

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  52. As a returning customer I have previously left a comment but feel I need to leave anothe. Amandas customer care is 1st class, I had a bit of hassle with puchi after returning a harness to them Amanda sorted this matter out within hours and made sure all the postage I have paid has been returned to me, she also kept me updated throughout via email txt and phone call. Genuinely wonderful to have someone who actually cares about her business and more importantly her customers!

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  53. first class service from the lovely Amanda at PuddyPooch I wanted two collars and two leads but by mistake ordered two collars and one lead before posting it to me Amanda emailed to double check my order and sorted out my mistake for me. The collars where also aloty cheaper than I had priced them in Glasgow. I had also forgot to click the 10% off my first order and Amanda gave me free postage (which amounted to more than the 10% I was due. My order came recorded delivery and arrived the next day even though I live in Scotland. I would certainly use Puddy Pooch again and recomend it to my friends. Fantastic products and service.

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  54. I cannot thank PuddyPooch enough for the excellent service I received. Could not have been more helpful and gave me plenty of advice to help with my choices. I will continue to shop with PuddyPooch in the future. Thank you x

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